Cancellation Policy

📅 Subscription Term

All Addriva plans (Basic, Standard, Premium) are billed monthly and automatically renew every 30 days unless canceled.

✉️ How to Cancel

Customers may cancel at any time by:

• Submitting a cancellation request through their online account dashboard
• Emailing support at support@addriva.com
• Submitting a written request 7 days before the next billing cycle

Cancellation requests must be received at least 7 days prior to renewal to avoid the next billing charge.

📆 Effective Date of Cancellation

• Services remain active through the end of the current billing cycle.
• No partial-month cancellations.
• No prorated refunds.

📬 Mail Handling After Cancellation

Upon cancellation:

• Customers must update their mailing address with all senders immediately.
• Addriva will hold mail for 14 days after service ends.

After 14 days:

• Mail may be returned to sender, shredded, or disposed of in accordance with USPS regulations.

⚠️ Non-Payment

If payment fails:

• 3-day grace period
• After 3 days: account suspension
• After 14 days: mail returned to sender
• After 30 days: account permanently closed

💰 Refund Policy

• No refunds for partial months.
• Setup fees (if applicable) are non-refundable.
• Promotional discounts do not apply retroactively.